MEASURABLE PERFORMANCE INDICATORS OF BUSINESS PROCESSES AND PERFORMANCE OF SLOVAK AND FOREIGN BUSINESSES
Abstract
Business activities (managerial, administrative, commercial, manufacturing, etc.), which are focused on production or the services provision should be managed as a whole, containing the activities liable to certain logistic in their arrangement and interconnection. The business activities’ transformation on processes and management (identification, modelling, mapping, analysis, measurement and improvement) through the process management can be understood as a type of methodology suitable for the analysis, evaluation and improvement of key processes in the business.
An aim of the application of business process management is to create a process model consisting of managerial, core, transparency supporting, measurable, and possible improvement processes. The principles of business process management application can lead to continuous improvement of business processes and to the position improvement of the business in a constantly evolving competitive environment. During the evaluation process, it is important to focus on one of the most important factors – the measurability of process performanceReferences
Dzubakova, M., & Lichnerova, L. (2012). Procesny manazment. Bratislava, Slovak Republic: EKONOM. 134 p.
EUROSTAT (2016) Retrieved April, 1st 2016 from http://ec.europa.eu/eurostat/ tgm/table.do?tab=table&init=1&plugin=1&language=en&pcode=tsdec310
Horvathova, J. & Suhanyiova, A. (2012). Balanced Scorecard – nastroj riadenia podnikov a ich udrzatelnosti v case krizy. Retrieved February, 26th 2016 from http://www.cutn.sk/Library/proceedings/mch_2012/editovane_prispevky/Horv%C3 %A1thov%C3%A1_Suh%C3%A1nyiov%C3%A1.pdf
Hromkova, L., & Holociova, Z. (2005). Teorie prumyslovych podnikatelskych systemu. Zlin, Czech Republic: UTB ve Zline. 112 p.
ISO (2011). ISO 9001 System manazmentu kvality. Retrieved April, 28th 2016 from https://managementmania.com/sk/iso-9001
ITIL (2011). Free ITIL training. Retrieved February, 19th 2016 from http://www.slideshare.net/RDSWEB/free-itil-training
ITIL (2015). Continual service improvement. Retrieved February, 02nd 2015 from http://www.hci-itil.com/ITIL_v3/books/5_service_improvement /service_i mprovement_ch4_1 .html
Kaplan, R. S. & Norton, D. P. (1993). Putting the Balanced Scorecard to Work, Harvard Business Review, No 5, pp 134-147.
Klbko (2016). Levik o nas. Retrieved April, 28th 2016 from http://levik.sk/sk/content/4-o-nas
Loucanova, E. et al. (2015). Innovation activities in micro and small companies in Slovakia. Proceedings International Scientific Conference on Globalization and its Socio-Economic consequences. Vol. 15. pp 378-381.
Management Mania (2016). KPI (Key Performance Indicators) - klucove ukazovatele vykonnosti. Retrieved February 04th 2016 from https://managementmania.com/sk/kpi-keyperformance-indicators-klucove-ukazovatele-vykonnosti
Martisovic, R. (2016). KPI. Retrieved February, 04th 2016 from http://www.produktivne.sk/metody-stihlej-vyroby2/kpi/
OMNICOM (2016). Co je to ITIL®. Retrieved January, 20th 2016 from http://www.bestpractice.sk/sk/Best-practice/-ITSM-ITIL/Co-je-to-ITIL-.alej
PORDATA (2017). Labour productivity per hour. Retrieved March, 10th 2017 from http://www.pordata.pt/en/DB/Europe/Search+Environment/Table
Repa, V. (2006). Podnikove procesy: procesni rizeni a modelovani. Praha, Czech Republic: Grada Publishing. 265 p.
Soltes, V. & Repkova Stofkova, K. (2016). Business environment as an indicator of regional disparities. CBU International Conference Proceedings, http://dx.doi.org/10.12955/cbup.v4.760.
Stofko, S., Soltes, V., Stofkova, Z. (2016). Options of using the integrated management system. In: Proceedings International Conference on Engineering Science and Production Management (ESPM). pp 267-272.
Triad. (2015, March 23th). Co je KPI? Retrieved February, 04th 2016 from http://blog.triad.sk/marketingovy-slovnik/co-su-kpis/
Tucek, D., & Zamecnik, R. (2007). Rizeni a hodnoceni vykonnosti podnikovych procesu v praxi. Zvolen, Slovak Republic: Technicka univerzita vo Zvolene. 206 p.
Zavadsky, J. (2004). Procesny manazment. Banska Bystrica, Slovak Republic: Univerzita Mateja Bela. 147 p.
Copyright information
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (Creative Commons Attribution License 3.0 - CC BY 3.0) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
info@iseic.cz, www.iseic.cz, ojs.journals.cz
