COOPERATION BETWEEN HUMAN AND AGENTS IN HOLONIC MANUFACTURING SYSTEMS
The current development in production is directed towards a system called socio-cyber-physical, where humans, machine facilities, materials, technologies and the environment work together. Processes in companies are enrolling in a platform called Industry 4.0. Production is more similar to a living organism where the planned dynamic in the field of logistic and production elements of the system are exchange by emergent dynamically moving fully adaptable autonomous agents. Agents are plant facilities that have software implemented with decisions rules and are not control by human. These autonomous agents communicate and interact with each other in a protocol. In the factories of the future, presence of humans is also predicted and therefore the humanization of communication and interaction between human and agents of system must be considered. The human becomes a living agent who will communicate with others and collaborate to achieve goals. In individual workplaces, agents will serve and support humans in service, production, inspection, supply etc. but also a human will do that for agents. Although production will behave Emergent it is necessary that the activity of agents support the activities of humans in the workplace and that is not possible without communication. In this point there is a need for mastering the communication between the human and the agent and this can be done through Chatbot systems. This paper is aimed at designing a potential coordination system between humans and agents in factories of the future by using Chatbot systems.
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