• Ivars Linde ISMA University, Riga
  • Mariana Petrova St.Cyril and St.Methodius University of Veliko Tarnovo
Keywords: higher education, quality, strategic management


This study is aimed at the analysis and development of methodologies to ensure and manage the quality of higher education. There have been radical changes and transformation of the postindustrial society into a global information society on the basis of knowledge and competence, and the increased external demands from society to the result of higher education have significantly influenced the development of higher education at the end of the 20th century. Accordingly, the roles, organizational forms and ways of functioning of higher education institutions (HEIs) have changed as one of the basic elements of the higher education system, ensuring the development of economic, social, cultural and global, national and regional communities as a whole. The current system of education is characterized by the virtual absence of institutions responsible for the results of their activities. Not sufficiently independent forms and mechanisms of participation of citizens, employers, professional associations on the development of educational policy have not been developed. There are no structures for an independent assessment of the quality of education.

As a result of adaptation to the global information society, the classical model of the HEI was transformed, which manifested itself in the formation of a new type of HEI. The vector of transformation of the models of HEI were not only accompanied by diverse organizational change and revisions of the missions of universities, but also by the formation of strategic management as a factor in-system with the release of its organizational and functional entity. In the article, as a form of presentation of scientific methodologies of social processes and objects, a triad hierarchical model is proposed, represented in the form of a hierarchical system containing levels: system, structure, inter-system exchange, movement and applied fields of knowledge. Thus, the essence of the approach is to develop a triadic concept and its application to describe the structures of social objects and processes and construct different classes of models to study their properties and improve management processes, taking into account the human factor.

In the future, the proposed methodology can provide the most appropriate solution to ensure a comprehensive and high-quality higher education.


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