GOING BEYOND: EFFECTIVE INFORMATION TECHNOLOGY GOVERNANCE ACROSS ORGANIZATIONAL LEVELS
Although information technology today is a driving force behind public sector innovation, harnessing the benefits of investing in such technology is challenging for governments worldwide. Hence, a wide number of governments are endeavoring to implement governance projects for effective information technology. This study expands on earlier research into information technology governance within the public sector. The earlier study proposed a new construct to analyze the critical success factors. While the previous work mainly focused on the strategic level, this current study spans the organizational levels of strategic, tactical, and operational. Apart from a general consensus on Critical Success Factors, the results reveal a number of differences between the levels that affect every organization. Failure to minimize these differences could have a negative effect on the aligning business with information technology.
Ali, S., & Green, P., (2007). IT Governance Mechanisms in Public Sector Organisations: An Australian Context. (F. B. Tan, Ed.) Journal of Global Information Management, 15(4).
Bakari, J. K., (2007). A Holistic Approach to Managing ICT Security in Non-Commercial Organizations: A Case Study in a Developing Country. Doctoral Thesis. Stockholm: Stockholm University.
Brown, C. V., (1997). Examining the Emergence of Hybrid IS governance Solutions: Evidence from a Single Case Site. Information Systems Research, 8(1), 69-95.
Brown, A. E., & Grant, G. G., (2005). Framing the Framework: A Review of IT Governance Research. Communications of the Association for Information Systems, 15, 696-712.
Buckby, S., Best, P., & Stewart, J., (2009). The Current State of Information Technology Governance Literature. In A. Cater-Steel (Ed.), Information Technology Governance and Service Management: Frameworks and Adaptations (pp. 1–43). Hershey, New York: IGI Global.
Chan, Y. E., & Reich, B. H., (2007). IT alignment: what have we learned? Journal of Information Technology, 297–315.
Chen, L., 2010. Business–IT alignment maturity of companies in China. Information & Management, 47(1), 9-16. doi:10.1016/j.im.2009.09.003
De Haes, S. & Van Grembergen, W., (2009). An Exploratory Study into IT Governance Implementations and its Impact on Business/IT Alignment. Information Systems Management, 26(2), pp.123–137
De Haes, S. & Van Grembergen, W., (2005). IT Governance Structures, Processes, and Relational Mechanisms: Achieving IT/Business Alignment in a Major Belgian Financial Group. In Proceedings of the 38th Annual Hawaii International Conference on System Sciences. IEEE, p. 237b.
Duffy, J., (2002). IT Governance and business value part 1: IT Governance - An issue of critical importance. IDC document, nr. 27291.
Esteves de Sousa, J.M., (2004). Definition And Analysis Of Critical Success Factors For ERP Implementation Projects. Universitat Politècnica de Catalunya, Barcelona, Spain.
Foddy, W., (1994). Constructing Questions for Interviews and Questionnaires: Theory and Practice in Social Research. Cambridge University Press.
Galliers, R. D., (1993). Towards a flexible information architecture: integrating business strategies, information systems strategies and business process redesign. Information Systems Journal, 3(3), 199–213.
Guldentops, E., (2004a). Governing Information Technology through COBIT. In W. Van Grembergen, ed. Strategies for Information Technology Governance. Idea Grup Publishing, pp. 269–309.
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (Creative Commons Attribution License 3.0 - CC BY 3.0) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
firstname.lastname@example.org, www.iseic.cz, ojs.journals.cz