• Kristina Kilova Medical University, Faculty of Public Health
  • Vanya Lazarova Plovdiv University “Paisii Hilendarski”
  • Tanya Kitova Medical University, Dept. “Anatomy, Histology and Embryology”
  • Desislava Bakova Medical University, Dept. “Anatomy, Histology and Embryology”
  • Angelina Kirkova-Bogdanova Medical University, Faculty of Public Health
Keywords: quality assessment, higher education, conceptual model, information system


Processes such as economic and cultural globalization put forward the issue on the quality of education. The increasing interconnectivity between economy and different societal spheres, driven by the accelerated development of information technology and the free movement of capital, increasingly links the prosperity of a country and its individuals to knowledge and technology, to the ability to learn and understand experience. In this context, it is of paramount importance to set national educational goals and to shape relevant policies.

Constructive student feedback, establishment of systems of continuous control, and implementation of changes based on a scientific conceptual framework will help the education to move from quality assurance to quality improvement. The quality of education is a responsibility of all participants – lecturers, students, institution management. Automating the feedback process with students will lead to a faster analysis of the results, making adequate management decisions in order to achieve the ultimate goal – improving the quality of higher education.

In the present paper the need for regularly providing students with the opportunity actively to participate in the management of quality of education is justified. The paper deals with the automation of collection, analysis of the needed information and consequent adequate management decisions. A conceptual model of “Web-based information system for quality assessment of the education” in higher schools with a focus on the survey and its design are also presented.


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