Performance Measurement In Facility Management The Environment Management Maturity Model Bem3
Abstract
Performance appraisal in businesses has often traditionally been associated with accounting and the financial success of the organization. Historically, the functions of Facility Management and Real Estate (FM/RE) tended to belong there too. FM/RE activities were measured on the basis of operational efficiency, such as operational and maintenance costs per m². However, in the past few years the perception of the added value of facility management and the real estate function has changed. The focus is no longer exclusively placed on cost savings for the company and the perception of FM/RE as a cost centre, but increasingly attention is paid to the added value that FM/RE provides to the organization as a strategic function its own right. The goal of this research project was the development and practical implementation of a maturity measurement tool to review an organization’s FM capability to generate strategic value. The paper summarizes the findings of an exploratory research study of over 50 firms in US and Europe. Using the principles of the “Capability Maturity Model”, which in turn draws from the premises of Quality Management, the team developed a process model and overlaid it with a maturity assessment tool. The resulting “Built Environment Management Maturity Model” (BEM3) enables FM departments to professionalize Facility Management functions, by highlighting the strategic value of FM/RE processes, and by identifying potentials to raise the efficiency of organizational processes.
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