Manufacturing Excellence Approach to Business Performance Model

  • Jesus Cruz Alvarez Universidad Autonoma de Nuevo Leon
  • Carlos Monge Perry Universidad Autonoma de Nuevo Leon
Keywords: Business performance, Manufacturing excellence, Total quality management, Voice of the customer, Lean Sigma.


Six Sigma, lean manufacturing, total quality management, quality control, and quality function deployment are the fundamental set of tools to enhance productivity in organizations. There is some research that outlines the benefit of each tool into a particular context of firm´s productivity, but not into a broader context of firm´s competitiveness that is achieved thru business performance. The aim of this theoretical research paper is to contribute to this mean and propose a manufacturing excellence approach that links productivity tools into a broader context of business performance.


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